A Message to Our Affluent Insurance Clients

Marsh’s priority is the safety and health of our clients, colleagues, and communities. As the COVID-19 pandemic continues to evolve, Marsh has advised most of its colleagues in Canada to work from home until further notice.

While our colleagues are working remotely, our commitment to you remains steadfast. We have business continuity plans in place to allow us to operate with as little disruption as possible as we adapt to the consequences of the pandemic. Rest assured our day-to-day operations and service delivery remain in place to the extent that our systems remain strong. We are using remote-enabled teleconferencing technology to connect with our colleagues and clients, locally and around the world.

Our offices remain open and our operating hours are unchanged; however, we have strongly encouraged colleagues to opt for virtual meetings whenever possible. We have implemented enhanced cleaning protocols in all offices in Canada to protect those colleagues and clients who may need to visit our offices.

Our claims reporting procedures remain unchanged and you may call your dedicated Marsh Client Advisor as usual or contact your insurer directly, if the need arises. Should you have any questions or concerns regarding the continuity of our service, our COVID-19 response planning, or anything else, please do not hesitate to reach out to us directly at pcs.hnw@marsh.com or:

• Eastern Canada and Quebec: 1 800 361 9945
• Central Canada: 1 800 385 6619
• Western Canada: 1 877 426 7004

We will continue to update you on the latest insurance information related to pandemics and on Marsh’s plans for managing through this event. Please visit the Government of Canada website for additional information and resources on your personal planning and preparing for COVID-19. If you need more information regarding pandemic business interruptions, please visit our Marsh site.

Remember to remain vigilant against fraud during this time. Marsh will not send unsolicited emails asking for your sensitive personal information.

Thank you for your business, and please stay safe and healthy.

Best regards,

Lisa Ivan
Marsh's Private Client Services